Crucial Conversations: Tools for Talking When Stakes are High

When trying to open up communication where communication has been tough (for example an spouse with whom arguing has been the norm or is in the midst of a midlife crisis) or perhaps a boss or child, life coach and LifeTwo contributor Dave Schoof recommends "Crucial Conversations: Tools for Talking When Stakes are High". The book contains real-world strategies for achieving communication goals in emotional and psychologically charged situations. The book also applies to the workplace which far too often is ground zero for "emotional and psychologically charged" communications.